Thank you for shopping with AI Robot Buy. We are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a return policy to facilitate a smooth process.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • The return request must be initiated within 30 days of receiving the product.
  • Proof of purchase, such as an order number or receipt, must be provided.
  • Customized or special-order items are not eligible for returns unless defective or damaged upon arrival.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Products that have been used, damaged, or modified by the customer.
  • Software, digital downloads, and consumable parts.
  • Clearance or final sale items.
  • Gift cards and promotional items.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us with your order details and reason for return.
  2. Approval & Instructions: Once your return request is approved, we will provide you with return shipping instructions.
  3. Ship the Item: Securely package the product and ship it to the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Inspection & Refund: Once we receive the returned item, we will inspect it. If approved, a refund will be processed within 14 days to the original payment method.

4. Refunds & Processing Time

  • Refunds will be processed within 21 business days after we receive and inspect the returned item.
  • Original shipping charges are non-refundable unless the return is due to an error on our part.
  • If applicable, a restocking fee of 300$ may be deducted from the refund.

5. Exchanges

  • We only replace items if they are defective or damaged upon arrival.
  • If you need an exchange, contact us within 14 days of receiving your order.

6. Damaged or Defective Items

If you receive a damaged or defective product, please:

  • Take clear photos of the item and packaging.
  • Contact our customer service team within 15 days of delivery.
  • We will arrange for a replacement or a full refund, including return shipping costs.

7. Cancellations

  • Orders can be canceled within 24 hours of purchase if they have not yet been shipped.
  • Once an order is shipped, it cannot be canceled, and the return policy applies.

8. Contact Us

If you have any questions about our Return Policy, please reach out to us.